Papabo User App
Connecting homeowners with qualified handymen for home repairs and renovations, streamline the process and building trust.
- Industry
- Repair & Renovation
- Role
- UI UX Design
- Tools
- Figma
- Duration
- 4 Months
Papabo is a start-up company in Hong Kong. Aiming to connect homeowner/ tenant with qualified handyman for home repairs and renovation. The platform works by allowing customers to submit a job request, specifying the type of work needed and then matches with available handymen who have necessary skills and experience.
The existing market for handyman services presents significant challenges for homeowners and tenants, who often struggle to find skilled and reliable professionals. Many platforms feature a limited selection of handymen, leading to difficulties in verifying their qualifications and trustworthiness.
There is a clear need for a dedicated handyman app that streamlines the process of connecting homeowners with vetted, skilled professionals. By addressing these gaps, the app can provide a more efficient and trustworthy solution for homeowners.
#1 Streamlined UX
To create a simple and intuitive interface that allow users hire handyman.
#2 Trust
To foster trust between handymen and users by providing clear and accurate information about handymen skills.
#3 Communication
To facilitate real-time communication between users and handymen, allowing them to easily discuss their needs and coordinate their schedule.
We conducted a thorough analysis of user comments and feedback to gain valuable insights into the existing challenges and strengths of current handymen matching platform in the market.
By examining user survey, user interviews and online discussions, we aimed to identify pain points and desired features.
These are some of directions we think would help with our understanding during our case study.
After collecting all the data from interviews, we synthesized the responses using an affinity diagram. By visualising the data, it allowed us to identify pain points and common preference.
Based on the comprehensive findings and insights from our research, we have identified two user personas. These personas represent different types of users within our target audience and guide our design and development process to meet their specific needs.
The user journey map is created based on the research data. As to have a clear picture of user experience and visualising their satisfaction level when they interact with the mobile app.
In the ideation stage, we build upon the pain points and user preferences identified in the previous research phase to develop innovative features that directly address their needs. We have created User Flow diagrams to outline the structure and flow of the digital solution, showcasing how users will navigate through different features and functionalities.
