Papabo Handyman App
Connecting skilled handymen with homeowners in need of home repairs and renovations. Streamlined interface for handymen to easily find job opportunities and ensure a steady income stream.
- Industry
- Repair & Renovation
- Role
- UI UX Design
- Tools
- Figma
- Duration
- 4 Months
This handyman app connects skilled professionals with homeowners in need of assistance. The app allows handymen to find a wide range of job opportunities, from minor home repairs to larger renovation projects. Handymen can create detailed profiles showcasing their skills and customer reviews, which helps build trust with potential clients. With a focus on efficiency and user experience, the app allows handymen to easily find job opportunities in their area, ensuring a steady income stream.
Handymen often face significant challenges in generating a steady income due to limited access to job opportunities. Many struggle to connect with potential clients, relying on word-of-mouth or local advertising, which can be inefficient and inconsistent. This lack of visibility makes it difficult for skilled professionals to showcase their expertise and secure a reliable flow of work.
#1 Streamlined UX
To create a simple and intuitive interface that allow handymen receive customers' requests.
#2 Fair Competition
To ensure all handymen have an equal opportunity to succeed and create a positive user experience.
#3 Communication
To facilitate real-time communication between users and handymen, allowing them to easily discuss their needs and coordinate their schedule.
By analyzing user reviews, testimonials, and online discussions, we aimed to uncover common pain points, desired features, and overall levels of user satisfaction.
We conducted a series of user interviews with 11 participants to explore their needs, pain points, and content preferences in greater depth.
By actively listening to our interviewees and documenting their feedback, we collected valuable insights that will guide us through the development of a user-centric app to meet their specific requirements and enhance their overall experience.
Assess the user preferences & expectations
Examine the needs of the users, understanding their behaviors, aiding in identifying usability issues and informing feature evaluation
User pain points
Investigate Improvement of existing apps' interface design and ease of use
After conducting the user interviews, we organized the collected responses using an affinity diagram technique. This approach enabled us to identify common themes, pain points, and preferences among our interviewees. From this analysis, we developed four distinct user personas that represent various segments of our target audience.
Based on the insights from our research, we have identified two user personas. These personas represent different types of users within our target audience and guide our design and development process to meet their specific needs.
The user journey map is created based on the research data. As to have a clear picture of user experience and visualising their satisfaction level when they interact with the mobile app.
In the ideation stage, we build upon the pain points and user preferences identified in the previous research phase to develop innovative features that directly address their needs. We have created User Flow diagrams to outline the structure and flow of the digital solution, showcasing how users will navigate through different features and functionalities.
